A disciplined, service-focused Call Centre /IT Helpdesk Administrator and Project Consultant currently studying towards an IT National Diploma, presenting germane exposure within diverse global ICT companies and expertise in desktop/ server/ hardware/ software onsite and remote support (VDP/ VPN/ VNC) in line with client requirements, company policies and procedures and current legislation supported by excellent knowledge in Windows-based XP software, Windows 7/8 and Linux operating system. She is adept at new user onboarding (Active Directory)/ training/ support; providing premium helpdesk support, service desk monitoring & remote access services; utilising/ maintaining helpdesk tracking software; software/ hardware installation/ upgrades/ maintenance; installing/ testing/ configuring new workstations & peripheral equipment as well as inventory management. The candidate demonstrates knowledge of routers, switches, hubs wireless device; security maintenance (devices/ software); financial system support as well as timely fault and incident resolution while maintaining positive rapport with miscellaneous clientele.
- Windows XP, 7, 8
- Active Directory