A hands-on CRM Consultant with proven work history entailing 1st line support/ training to end-users, including internal/ external CRM technical support and advising on/or escalating issues as required; investigating/ testing/ developing solutions to resolve requests; documenting problems/ providing applicable solutions; creating/ updating user profiles and change permissions within CRM; and data cleansing. The candidate is well-versed working in a collaborative team environment and skilled in training team members in utilisation of appropriate facilities to facilitate relevant outcomes.
- MS 2010 Suite (Word; Excel; Outlook)
- Windows 2010
- Internet Explorer
- CRM Application 2011, 2015, 2016
- Programming Languages